FAQ
Frequently Asked Questions (FAQ)
This page should be read together with our Terms of Service, Shipping Policy, and Return Policy.
About Wilsonridge
Who are we?
Wilsonridge is a company registered in the United States. We specialize in men’s fashion fleece, offering modern designs with a focus on quality and style.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods made available at checkout. All payments are processed securely through our payment partners.
What will appear on my bank statement?
Your payment card statement may show a descriptor such as “wilsonridge” or a similar reference to our store or payment partner.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
Shipping
Where do you ship from?
All orders are shipped from the United States.
Where do you ship to?
We ship from the United States to Australia. At this time, we do not ship to other countries.
Do you charge for shipping?
No. We offer free shipping on all orders.
Returns & Refunds
What is your return policy?
We offer a 30-day return window starting from the date you receive your order. To initiate a return, please contact us first.
Where do I return my item?
Returns are sent to our facility in the United States. The return address will be provided to you after your return request has been approved.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
How long do refunds take?
Refunds are processed on average within a maximum of 7 days after we receive and inspect the returned item.
Do you offer exchanges?
Yes, we offer exchanges. Please contact us to arrange an exchange before returning your item.
Damaged or Incorrect Items
What if my item arrives damaged, defective, or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos so we can assist you quickly.
Contact Us
How can I contact Wilsonridge?
You can reach us using the details below:
Email: info@wilsonridge.com
Phone: +31 6 83833516